Meet Our Team: Mercedes Garcia

Video Transcription:

My name is Mercedes Garcia. I am the office assistant here at Alphalete Plumbing & Heat. I’ve been a receptionist for 10 years now, doing front office work, answering phones, scheduling, that type of thing.

So the culture is very positive. The guys are very motivated to do a good job for their customers and Diego is very good at pushing the guys to do a great job and all the guys love coming to work.

We are a family here. Alphalete is very family oriented. I love coming to work. I know if I need anything that the owner will help me out. Well, customer service is the biggest thing in any construction business because word of mouth gets around, you know, if a customer is satisfied, they’re going to tell their friends… they’re gonna tell their family.

So communication with the customer, just whatever they need, that me and Donny are here to help them within the office. I know the business is going to be growing. It’s already growing from three years ago when Diego first started and it’s just taken off and I plan on retiring here. It’s very positive environment and I love it.